Tags: Contact center, customer experience, customer engagement
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In order to excel in managing customer experiences today, companies must bring down departmental silos. This report will highlight how and why aligning customer service and marketing activities helps firms maximize customer experiences.
This report highlights how delivering omni-channel programs by aligning all company stakeholders around the customer influences performance results. It also examines the four building blocks firms must establish to achieve top-notch results.
This report will highlight the business value companies observe by using messaging in customer service activities. We’ll also illustrate several building blocks companies must put in place to reap maximum results from investing in messaging.
This report highlights the role knowledge management technology plays in the contact center. Specifically, it illustrates the performance gains enjoyed by companies using knowledge management. It also provides an overview of the key processes and...